Terms of service
Terms of Service
Last updated: June 10, 2026
These Terms of Service (“Terms”) govern your access to and use of the Hydrate Hub website and services (the “Services”), including all purchases made through our store.
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services.
1. Overview and Business Information
Hydrate Hub operates an online retail store offering consumer products worldwide.
The Services are hosted and powered by Shopify, which provides the e-commerce platform that enables us to sell products and operate this store.
Where applicable, Hydrate Hub operates under its registered business structure and complies with relevant taxation and business regulations, including ABN/GST obligations where required.
2. Eligibility and Account Responsibility
You must be the age of majority in your jurisdiction to use our Services or make purchases.
You agree to provide accurate, current, and complete information when placing an order or creating an account.
You are responsible for maintaining the confidentiality of your account and for all activity under your account.
We reserve the right to refuse service, cancel orders, or terminate accounts at our discretion.
3. Products and Availability
All products are subject to availability.
We may modify, discontinue, or limit quantities of any product at any time without notice.
We make reasonable efforts to ensure product descriptions, images, and details are accurate, but we do not guarantee that all content is error-free.
Product colours, packaging, or appearance may vary depending on device display settings or supplier variations.
4. Orders and Acceptance
When you place an order, you are making an offer to purchase our products.
Your order is not confirmed until it is accepted and processed by Hydrate Hub.
We reserve the right to refuse or cancel any order for reasons including but not limited to:
- suspected fraud or abuse
- incorrect pricing or listing errors
- stock or fulfillment issues
- shipping or logistics limitations
If your order is cancelled after payment, a refund will be issued.
5. Pricing and Payment
All prices are subject to change without notice.
The price charged is the price shown at checkout at the time of purchase.
Prices do not include customs duties, import taxes, or any fees imposed by your local authorities.
You agree to provide valid payment information and authorise us to charge your payment method for the total order amount, including shipping and applicable taxes.
6. Shipping and Delivery
We ship worldwide using a combination of domestic and international warehouses and third-party logistics providers.
Common destination regions include the United States, United Kingdom, Europe, Canada, Australia, and other international locations.
Delivery timeframes are estimates only and are not guaranteed.
Typical delivery times are:
- Major regions (US, UK, EU, Canada, Australia): 5–15 business days
- Remote regions (including islands such as Hawaii and similar locations): may take longer
- Other international destinations: 7–25 business days depending on customs and logistics
Delays may occur due to customs processing, carrier issues, weather events, or peak seasonal demand.
Once an order is handed to the carrier, risk of loss and responsibility for delivery transfers to the customer.
Tracking information is provided where available.
7. Returns, Refunds, and Replacements
Returns and refunds are governed by our Return & Refund Policy.
By placing an order, you agree to that policy.
8. Order Issues and Evidence
If you report an issue with your order (including damaged, missing, or incorrect items), we may require reasonable supporting evidence such as photos or videos of the product and packaging.
This helps us assess and resolve claims fairly and efficiently.
Failure to provide reasonable evidence may limit eligibility for a replacement or refund.
9. Third-Party Services and Fulfillment
We use third-party providers for payment processing, logistics, warehousing, fulfillment, analytics, and other operational services.
We are not responsible for delays, actions, errors, or policies of third-party service providers, including shipping carriers and customs authorities.
10. Relationship With Shopify
Hydrate Hub is powered by Shopify, which provides the e-commerce infrastructure used to operate this store.
However, all purchases are made directly with Hydrate Hub, not Shopify.
Shopify is not responsible for sales, fulfillment, product issues, or disputes between customers and Hydrate Hub.
By using our Services, you acknowledge and agree that Shopify bears no liability for transactions made through this store.
11. Third-Party Links
Our Services may contain links to third-party websites or services.
We are not responsible for the content, accuracy, policies, or practices of third-party websites.
Accessing third-party websites is done at your own risk.
12. Prohibited Uses
You agree not to use our Services for any unlawful, abusive, fraudulent, or harmful activity.
You must not:
- interfere with or disrupt website operations
- attempt to gain unauthorised access
- use bots, scraping, or automated systems
- commit fraud or misrepresentation
- violate any applicable laws or regulations
We may suspend or terminate access for violations at any time.
13. Intellectual Property
All content on this website, including branding, logos, text, images, product listings, and design elements, is owned by Hydrate Hub or its licensors.
You may not reproduce, distribute, or use any content without written permission.
14. Disclaimer of Warranties
All Services and products are provided on an “as is” and “as available” basis.
We do not guarantee uninterrupted service, error-free operation, or that products will meet all individual expectations.
15. Limitation of Liability
To the maximum extent permitted by law, Hydrate Hub and its affiliates, employees, contractors, and service providers shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services or products.
We are not responsible for delays, losses, or damages caused by carriers, customs, or events outside our control.
16. Indemnification
You agree to indemnify and hold harmless Hydrate Hub, its affiliates, and service providers from any claims or damages arising from your breach of these Terms or misuse of our Services.
17. Termination
We may suspend or terminate access to our Services at any time, without notice, if we believe you have violated these Terms or engaged in fraudulent or harmful behaviour.
18. Governing Law
These Terms are governed by the laws applicable to the jurisdiction in which Hydrate Hub operates, without regard to conflict of law principles.
19. Changes to Terms
We may update these Terms at any time. Continued use of the Services after updates constitutes acceptance of the revised Terms.
20. Contact Information
For questions about these Terms, contact: