Refund policy
Return & Refund Policy
Last updated: June 10, 2026
This Return & Refund Policy governs returns, refunds, replacements, and related resolutions for orders placed with Hydrate Hub.
1. Return Eligibility
We accept return requests within 30 days of delivery.
To be eligible for a return, items must be unused, in original condition, and in original packaging, with all original components included.
Certain items may be designated as final sale and are not eligible for return.
2. Return Request Process
To initiate a return or support request, customers must contact us at returns@hydratehubstore.com with their order number and relevant details.
All requests are subject to review and approval before any return instructions are issued.
3. Resolution Options
Depending on the nature of the issue and order circumstances, we may offer one or more of the following resolutions:
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Replacement of the item (subject to availability)
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Partial refund without return for minor issues, defects, or damage
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Full refund upon return of the item
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Alternative resolution where appropriate (including store credit or other solutions)
Hydrate Hub reserves the right to determine the most appropriate resolution on a case-by-case basis.
4. Evidence Requirements
To assist in assessing claims efficiently, customers may be required to provide supporting evidence, such as photographs or videos of the product, packaging, and any reported issue.
Failure to provide reasonable supporting evidence may limit the ability to process a claim.
5. Return Shipping
Unless the item is confirmed to be defective, damaged, or incorrect due to our error, customers are responsible for return shipping costs.
Shipping fees are non-refundable.
6. Refunds
Once a returned item is received and inspected, customers will be notified of the approval or rejection of their refund.
Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider.
7. Damaged, Incorrect, or Missing Items
If an item arrives damaged, defective, incorrect, or incomplete, customers must contact us within a reasonable timeframe after delivery.
We will review the issue and may request supporting evidence (such as photos or videos) before determining the appropriate resolution.
Resolutions may include a replacement, partial refund, or full refund depending on the circumstances.
8. Delays and Non-Returnable Circumstances
Hydrate Hub is not responsible for delays caused by external factors outside of our control, including but not limited to customs processing, carrier delays, weather events, or incorrect delivery information provided by the customer.
Delivery delays do not automatically qualify an order for a refund unless a delivery failure is confirmed.
9. Order Support
For any issues relating to orders, delivery, or product concerns, customers are encouraged to contact us so that we can assist in resolving the matter efficiently.
10. Contact
For all return and refund inquiries, please contact: