Privacy Policy

We collect only the information necessary to process orders, provide support, and improve your experience.

• Contact details (name, email, phone number, billing & shipping address)
• Order information (products purchased, delivery status, returns)
• Payment information (securely processed via third-party providers — we do not store card details)
• Device & usage data (IP address, browser type, cookies)
• Customer support communications

• To process and fulfil your orders
• To provide tracking and delivery updates
• To offer customer support and resolve issues
• To improve our products, services, and user experience
• To detect and prevent fraudulent activity

Your information is used strictly for operational and service-related purposes.

We only share your information with trusted service providers required to operate our business:

• Shopify (e-commerce platform)
• Payment processors (secure transaction handling)
• Shipping & logistics providers
• Marketing and analytics tools (for performance and advertising optimisation)

We do not sell, rent, or trade your personal information.

We use industry-standard security measures and trusted platforms to protect your data.

While we take all reasonable precautions, no online system is completely secure, and we cannot guarantee absolute protection.

Depending on your location, you may have the right to:

• Request access to your personal data
• Request correction or deletion of your data
• Opt out of marketing communications at any time

To exercise your rights, contact us at support@hydratehubstore.com.

We use cookies and similar technologies to:

• Improve website performance
• Analyse traffic and user behaviour
• Personalise content and advertising

You may disable cookies in your browser settings, but some features may not function correctly.

We retain your information only as long as necessary to:

• Fulfil orders
• Comply with legal obligations
• Resolve disputes
• Maintain business records

Our store operates using third-party providers including Shopify, payment processors, and logistics partners.

Each provider has its own privacy policy governing how they handle your data.

If you have any questions about this Privacy Policy or your data, contact us:

• Support: support@hydratehubstore.com
• Orders: orders@hydratehubstore.com
• Returns: returns@hydratehubstore.com